Returns & Exchanges Guide
Need to exchange your product? We handle everything in a simple and fast way.
Reasons to request a return or exchange
Select the reason closest to your situation to see the applicable rules and deadlines.
You have a 7 calendar day window, counted from the date the product was received, to withdraw from the purchase. Before returning the product, you must formalize your request through the Returns & Exchanges Form.
After the information is filled in, we will proceed with your request to schedule the refund.
Important
- If the withdrawal deadline falls on a non-business day, it will automatically be extended to the next business day.
- If the withdrawal notice is not sent within 7 calendar days, the request will be denied and the product will be returned to the sender's address, with the shipping cost being the customer's responsibility.
- For a return within the 7-day window, the product must be in perfect condition for use, properly sealed in its original packaging and with the bringIT identification label.
- If there is any damage, scratches or any characteristic that disqualifies it as a new product, the return will be refused.
In addition to the warranty applied to all products, before shipping, they go through a rigorous process of tests and analysis in our specialized laboratory. If you receive any product that is damaged, with the packaging open or any sign of tampering, please contact us within 24 hours after receipt through the Returns & Exchanges Form.
Important
- Check the packaging upon receipt, as well as the operation of the purchased product.
- If the damage notice does not occur within 24 hours, the warranty will only apply if the product presents a malfunction due to a manufacturing defect (see the warranty periods at the end of this page).
- After filling out the form, our team will provide all the instructions regarding the procedure via email.
- The product must be sent in its original packaging, properly sealed, with the bringIT identification label and the purchase invoice.
- With the validation of our technical team, the shipment of the new product or the refund of the amount paid will be made within up to 5 business days.
Not sure whether the product is compatible with your equipment? Our team of specialists is always ready to help you! Just reach out through our customer service channels.
Before placing the order, it is important to confirm the information, either with our service team or in the technical specifications available on the product page. Even so, we know that mistakes happen!
To request an exchange, you must notify us within 7 calendar days, counted from the date the product was received, through the Returns & Exchanges Form.
Important
- After filling out the form, our team will provide all the instructions regarding the procedure via email.
- Before the exchange or return, the request will be reviewed by our team in order to identify the origin of the error: whether it was the customer's or our company's mistake.
- If it is identified that the product was acquired mistakenly by the customer or without prior verification with the company, the shipping cost for the exchange or return will be the buyer's responsibility.
- If it is identified that the problem was in the listings or an operational error on our part, the shipping cost for the exchange or return will be our responsibility.
- The product must be sent in its original packaging, properly sealed, with the bringIT identification label and the purchase invoice.
Each payment method has a specific refund flow. Check below how the refund happens according to your purchase.
Important
- Credit Card: after the return is posted, the chargeback will be requested to the card operator within up to 10 calendar days and the credit will be available on the next bill.
- Bank slip and transfer: it is necessary to inform the bank details for the refund. The deadline for the deposit in the informed account is 5 business days. For PIX payments made directly on the website, the refund is processed using the same key used for the order payment.
- In the case of an exchange for a product with a price difference, when the new product is more expensive than the previous one, the difference must be paid for us to proceed.
- As a security measure, we do not issue refunds to third-party accounts. Only to the data matching the customer's order, whether an individual or a company.
Product warranty
Check the warranty periods for products with manufacturing defects. This information is also available in the product descriptions.
| Product | Warranty Period |
|---|---|
| Flat Cable | 3 months |
| Cooler | 3 months |
| DC Jack | 3 months |
| Battery | 12 months |
| Keyboard | 12 months |
| Screen | 12 months |
| Power supply | 3 years |
Warranty request directly with the manufacturer
We are authorized sales representatives for the main brands of notebook parts and accessories. For support and warranty requests on the products listed below, we recommend that they be requested directly with the brands. In case of questions, our team is available to help.
| Brand | Products |
|---|---|
| Western Digital | SSDs |
| Kingston | SSDs and memory |
| HP | Mice, keyboards and backpacks |
| Lenovo | Mice, backpacks, keyboards and memory |
| Logitech | Mice, keyboards, kits and headsets |
| 3M | Privacy films |
| Crucial | SSDs |
| Multilaser | Mice, keyboards, mousepads, stands and cooler bases |
| C3Tech / Coletek | Mice, keyboards, kits, cooler base, adapters, backpacks, mousepads and headsets |
Request your return or exchange
Fill out the Returns & Exchanges Form to start your request.