Política de entrega

Our deliveries are fast and secure, made via Correios (postal service), freight carriers, and, in some regions, motorcycle couriers. Products are stocked in Distribution Centers located in São Paulo-SP and Joinville-SC and are stored and shipped in special packaging to ensure protection, prevent damage during transport, and guarantee quality. Batteries, for example, are packed in boxes with special antistatic plastic to preserve their properties. We track your order from start to finish!

When placing your order, enter the zip code of the delivery address and the available shipping options for your region will be displayed automatically. The delivery countdown begins from payment confirmation in business days. The number of items in the order directly affects the weight and volume of the package, as well as the shipping cost. Important: after the order is placed, it is not possible to change the delivery method, request expediting, or priority. All delivery timeframes take into account stock availability, destination region, and the invoice issuance process.

Correios (postal service), freight carriers, and motorcycle couriers.

Sedex: the fastest shipping method from Correios. Once posted, delivery takes an average of 1 to 4 days. PAC: the most economical shipping method from Correios. The package can take 3 to 10 business days to arrive. This estimated arrival time depends on your location. Orders with a maximum of 50 items and payment approval by 11am are shipped the same day. After this time or above this quantity, orders are shipped on the next business day.

Freight carrier delivery is limited to certain locations within the national territory. To find out more about the availability of this shipping method, please contact our agents through our support channels.

Motorcycle courier deliveries serve the capitals Belo Horizonte, Curitiba, São Paulo and Joinville, as well as cities in the metropolitan regions of these municipalities. To confirm whether we serve your zip code, run a shipping simulation in the shopping cart. If your order is confirmed by 12pm with motorcycle courier delivery, your package will be delivered the same day. Under these conditions, deliveries are made between 12pm and 8pm, Monday through Friday, except weekends and holidays.

For CNPJ purchases, the address must match the one registered with the Federal Revenue Service (Receita Federal). We cannot make changes, as the invoice data must match the shipping label. If your address is outdated, please contact our team through the support channels. If the order was completed with a mismatched address, the reshipping fee will be the buyer's responsibility.

The bringIT system automatically sends emails with updated information about your order. Therefore, always keep your registration details up to date.

Our products do not include an assembly service. But don't worry, you will receive a manual with complete step-by-step instructions.

If your order shows as delivered but you did not receive the product or are unaware of any recipients, it is possible that the transport company incorrectly marked the delivery as completed, or that the product was received by another authorized person. We recommend first checking with the reception desk, if applicable, or confirming whether a family member or responsible party received the item. If not, please contact our support team so we can investigate.

For freight carrier shipments, three delivery attempts are typically made, so it is important to have someone available to receive the package. If the order is returned to us for this reason, please contact our team to arrange reshipment at a new fee, or if you prefer, we can proceed with a refund. Important: The order may be delivered to third parties, such as "doormen and receptionists", as long as they sign the proof of receipt.

If your order is held at customs inspection, don't worry! Our logistics team is working to ensure its release. However, please be aware that this inspection process, in accordance with current national regulations, is a standard procedure in which state legislation allows up to 12 business days for completion. After release, the item will be shipped to your residential address. While this may cause a slight delay, we are committed to minimizing its impact and keeping you informed of any relevant updates. We greatly appreciate your understanding and patience. If you have any questions or need additional information, please do not hesitate to contact us. We are here to provide all the support you need.