Perguntas frequentes

I bought and didn't receive my product on time, what should I do?

Delays are rare, but we're here to help. If your deadline has passed, follow these steps:

Check tracking: Go to "My Orders" to see the latest update from the carrier.

Confirm payment: Check if the order status shows "Approved".

Contact us: If the status hasn't changed for more than 48 business hours after the deadline, click here to talk to support. We're here to help ensure your order arrives as soon as possible.

I received a damaged product, what should I do?

At bringIT, customer satisfaction is our commitment, and our product separation and shipping process aims for quality and delivery speed.

In the event of receiving a damaged package or a deteriorated product, we ask that the customer contact us immediately, within the first 24 hours after receiving the product, so we can resolve the issue. After this period, the exchange can only be made in case of manufacturing defect, in accordance with the warranty of the purchased product.

To request an exchange, you must fill out the bringIT Exchange and Returns Form and wait for our team's response, within up to 5 days, which will assist the customer throughout the exchange or refund process.

I bought from bringIT and received an incompatible product, what should I do?

If you purchased a product incompatible with your device or received a different item than what you ordered, our agents can help you resolve the situation.

The first step is to open a request through our RMA form.

After this procedure, the situation will be evaluated. If it is identified that the product was purchased incorrectly by the customer or without prior consultation with the company, the shipping cost for the exchange/return will be the buyer's responsibility.

How do I find out the shipping cost and delivery time?

You can find this information in two places:

On the product page: Enter your zip code in the simulation field below the "Buy" button;

In the Cart: Before placing your order, you can compare all delivery methods and their respective timeframes.

How are Motoboy deliveries made?

Available for São Paulo (Capital), Curitiba, Belo Horizonte and Joinville.

Rule: Orders approved by 12pm (noon) Monday to Friday are delivered by 8pm the same day.

Restrictions: Not available on weekends, holidays, or for orders with volume exceeding a motorcycle's load capacity.

Metropolitan Areas: Check availability. Same-day delivery is not guaranteed for metropolitan areas.

How can I track my order?

We keep you informed at every step:

Email: You will receive notifications with each status change.

Customer Panel: Go to My Account > My Orders > Track Package. Detailed carrier information will appear on the next screen.

How do I find my notebook model on Windows, Linux or macOS?

The Windows Command Prompt is a quick way to find your notebook model. Follow these steps:

Windows:

Press the Win + R keys, type cmd and press Enter;

Copy and paste the command below and press Enter:

wmic csproduct get name

The exact name of your model will appear on the line below.

Linux:

Open the Terminal by pressing Ctrl + Alt + T;

Copy and paste the command below and press Enter:

sudo dmidecode

Use the key to navigate to the "System Information" section

The exact name of your model will appear in that area.

macOS:

Click on the Apple icon in the top left corner of the screen;

Go to the "About This Mac" section;

A new window will open with the exact details of your Model, year, processor and serial number.

Part Number: What is it and how to find it?

The Part Number is a unique code assigned by the manufacturer to identify a specific part or component. It works like an ID for the part, ensuring you find exactly the compatible item for your notebook, regardless of model or series variations.

To find the Part Number, the most direct way is to look at the original part. Check labels or engravings on the part, such as:

Batteries: Usually, the Part Number is printed on the main label;

Keyboards and Screens: It is printed on a label stuck to the back of the part;

Power Supplies/Chargers: It may be printed on the part's specification label or on the power supply itself.

In some cases the code will not be labeled "Part Number" but something similar like: Model Number, SKU, P/N, M/N, PA, Replace, Type or Model.